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Compliance: data protection, complaints procedure & regulation:
Data Protection:
The Royal British Legion values your support. We will use information provided by you for administrative and marketing purposes. We may contact you by post or occasionally by phone concerning fundraising appeals and our charitable work.
From time to time The Royal British Legion may provide data to carefully selected providers of related products and services from our subsidiary companies such as Royal British Legion Trading Limited, Poppy Direct and associated third parties. We may contact you by post or occasionally by phone concerning these offers. The Poppy Appeal benefits from such sales since we receive a valuable commission/donation on sales.
Complaints procedure:
Litigation Indemnity Consultancy Limited - the owners and operators of One1one Accident Aftercare - wish to ensure that membership of One1one provides you with the best possible service should you be unlucky enough to be involved in a road traffic accident.
We are always interested in any feedback from our members that assists in improving the scheme, be it positive or negative.
If you have had cause to use our service recently, please tell us about your experiences, or even if you haven't but would like to express some thoughts and observations, please do let us know. Click on Contact Us and make use of the boxes on that page that we have provided for you. Anything you have to say shall, of course, be kept in the very strictest confidence.
Complaints should be addressed to Ian Wanstall, Joint Managing Director of Litigation Indemnity Consultancy Limited by any of the following means:-
In writing to:- 21-27 St Paul's Street, Leeds, West Yorkshire LS1 2JG
By telephone on:- 0844 85 83 111
Indeed, if you would like to arrange a face-to-face meeting please contact Mr Ian Wanstall on the above number.
We will acknowledge your complaint/feedback within 5 working days from the date of receipt.
We will within 4 weeks either respond with a detailed answer to your complaint or if we are still investigating your complaint inform you appropriately.
Within 8 weeks we will either provide a final response to your complaint or give you a clear indication of time scale if we are still unable to provide a final response within 8 weeks.
If you are unhappy with the time it takes us to resolve your complaint or you are unhappy with the outcome of your complaint you may refer your complaint to the Claims Management Regulator at:-
Claims Management Regulation
Monitoring & Compliance Unit
57-60 High Street
Burton upon Trent
Staffordshire
DE14 1JS
Tel. 0845 450 6858
A written copy of this complaints procedure is available on request.
Litigation Indemnity Consultancy Limited, 21-27 St Paul's Street, Leeds, West Yorkshire LS1 2JG.
Incorporated in England & Wales, Company Number 06262634.
Data Protection:
The Royal British Legion values your support. We will use information provided by you for administrative and marketing purposes. We may contact you by post or occasionally by phone concerning fundraising appeals and our charitable work.
From time to time The Royal British Legion may provide data to carefully selected providers of related products and services from our subsidiary companies such as Royal British Legion Trading Limited, Poppy Direct and associated third parties. We may contact you by post or occasionally by phone concerning these offers. The Poppy Appeal benefits from such sales since we receive a valuable commission/donation on sales.
Complaints procedure:
Litigation Indemnity Consultancy Limited - the owners and operators of One1one Accident Aftercare - wish to ensure that membership of One1one provides you with the best possible service should you be unlucky enough to be involved in a road traffic accident.
We are always interested in any feedback from our members that assists in improving the scheme, be it positive or negative.
If you have had cause to use our service recently, please tell us about your experiences, or even if you haven't but would like to express some thoughts and observations, please do let us know. Click on Contact Us and make use of the boxes on that page that we have provided for you. Anything you have to say shall, of course, be kept in the very strictest confidence.
Complaints should be addressed to Ian Wanstall, Joint Managing Director of Litigation Indemnity Consultancy Limited by any of the following means:-
In writing to:- 21-27 St Paul's Street, Leeds, West Yorkshire LS1 2JG
By telephone on:- 0844 85 83 111
Indeed, if you would like to arrange a face-to-face meeting please contact Mr Ian Wanstall on the above number.
We will acknowledge your complaint/feedback within 5 working days from the date of receipt.
We will within 4 weeks either respond with a detailed answer to your complaint or if we are still investigating your complaint inform you appropriately.
Within 8 weeks we will either provide a final response to your complaint or give you a clear indication of time scale if we are still unable to provide a final response within 8 weeks.
If you are unhappy with the time it takes us to resolve your complaint or you are unhappy with the outcome of your complaint you may refer your complaint to the Claims Management Regulator at:-
Claims Management Regulation
Monitoring & Compliance Unit
57-60 High Street
Burton upon Trent
Staffordshire
DE14 1JS
Tel. 0845 450 6858
A written copy of this complaints procedure is available on request.
Litigation Indemnity Consultancy Limited, 21-27 St Paul's Street, Leeds, West Yorkshire LS1 2JG.
Incorporated in England & Wales, Company Number 06262634.